World class leisure consultancy
Whether it’s a fresh approach to activity design or health and safety guidance, our team of specialist innovators have over 20 years’ experience in transforming both global and national businesses. We have the know-how to make what you’re doing better; we’ve even won awards for our imagination.
Often, it’s hard to identify what will make a difference and how to diversify. That’s where we come in. We’ll do the hard work in dissecting and understanding your business; how to solve challenges, drive revenue streams, diversify user groups, and even run activity programmes. We create total 360-degree transformations and smaller scale projects, such as guidance on pricing, that overcome roadblocks and knowledge gaps within your business.
Our formula…
We’ll get to the core of what you need. We’ll deep dive into the complexities and simplify every part.
We’ll create the most memorable customer experience that exceeds your customer’s expectations.
Activity design and operational improvements are only part of the puzzle. We’ll make sure your people deliver the extraordinary.
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We can support you in delivering enhanced experiences or manage the whole process from setting up and running operations to audits.
We have worked with...
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“In2action listened perfectly to our requirements, building a bespoke solution to what we needed. Our delegates all commented on how much they enjoyed the session, and how valuable they found the experience. We wouldn’t hesitate to recommend In2action to any company looking for customer experience training.”
"In2action has transformed our children's and family activity provision. They've worked in partnership with us to develop a product, which has become an integral part of the Canvas Holidays experience. It's great to be associated with such an enthusiastic and vibrant company."
"We've worked extremely closely with the In2action team over the last five years, and the partnership has been instrumental in developing, launching and implementing our GO Active Breaks programme."
“In2action have been professional, conceptual and imaginative in the design phase of the project and they inspired, enthused, empathised and challenged in varying degrees, depending on the individuals when training our teams, in all a fantastic experience from start to finish with In2action.”
“In2action designed and delivered a range of training packages to support us with our culture change. The training has received fantastic feedback from the teams at all levels and we have seen the results through a change in behaviour and customer feedback across the board.”
“We have worked closely with In2action for over a decade and the quality and consistency of their work cannot be matched. I wouldn’t hesitate to recommend In2action and we look forward to many more years collaborating on training projects.”
"I can wholeheartedly recommend In2action both as a first class adventure activity and childcare provider and also as a provider of excellent service training which goes above and beyond that of competitors. They are great to do business with and a lot of fun.”
Activity design services
Creating solutions and delivering the extraordinary is what excites us. Our projects range from ‘one off’ reviews or designs to fully outsourced contracts, where we work with you to review your current offering, design innovative new concepts, transform your people and support you to deliver it to your guests.
Book an exploratory call here
Some of our activities
Here are some examples of activities we can provide, some familiar, some unique. If desirable, we can design a range of totally new and unique activities, tailor-made for your clients.
Water based activities
Off ground activities
Self led activities
Play concepts
Sports & fitness
Family activities
Teens
Kids clubs
Pre-school & creche
Light entertainment concepts
TUI
The ‘Holiday Village’ concept that In2action designed for TUI had the highest guest return rate out of all First Choice products, and was consistently high scoring for customer service scores.
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