"What's on the Menu?" In2action's Recipe for Hospitality Excellence

Hospitality's heart lies not just in its culinary offerings or aesthetic ambience, but fundamentally in the quality of service and guest experience. Recognising this, In2action's training course, "What's on the Menu?", is tailored to empower hospitality teams to excel in these crucial areas.

The Core of Hospitality:

Offering a deep dive into the subtleties of guest relations, this customer service course highlights that behaviour and attitude are as significant as the menu items offered. Many hospitality businesses meticulously focus on their food menus and physical ambience, yet often overlook the crucial aspect of how guests feel and the style of service provided. However, In2action's training captures this essence, transforming it into an easily communicable 'service menu' for teams. This innovative approach brings the desired 'flavour' of service to life through a practical and dynamic workshop.

Who Is It For?

Designed to cater to a wide range of professionals in the hospitality industry, the course is as relevant for those in the boardroom as it is for customer-facing team members. It presents an opportunity for every level of staff to develop and refine their skills in hospitality, exploring beyond the necessities of customer service and delving into the culture of the industry itself.

Course Insights:

Participants can expect an enriching journey throughout the course. It encourages exploration of a business's services and how best to bring them to life, understanding the relationship between customer service and experience, and honing a unique 'flavour' of customer experience with practical tips. The course also delves into how to adapt the service menu to create personalised experiences for customers, develop proactive team service, and tackle service pinch points to create positive experiences. Additionally, it emphasises the importance of leaving a lasting impression, ensuring customers return.

What Are The Benefits?

The benefits of undertaking hospitality customer service training are numerous, including improving team engagement with customers, increasing the quality of customer service, and boosting team confidence, enthusiasm, and professionalism. Additionally, it aims to enhance customer satisfaction and feedback, increase team and customer retention, and cultivate a positive culture within the team. Such training also plays a crucial role in decreasing service complaints and the need for resolution or compensation.

Overall, our "What's on the Menu?" is more than just a training program; it's a transformative experience that empowers hospitality teams to deliver unique experiences that delight guests and exceed expectations. This results in improved repeat business, enhanced feedback and reviews, and augmented ancillary revenues.

For hospitality businesses looking to elevate their service standards and craft exceptional guest experiences, "What's on the Menu?" offers the tools and insights needed to excel in the modern hospitality landscape. It's a strategic investment in the heart of what makes hospitality truly memorable - the service experience.

To learn more about this transformative course and how it can benefit your business, visit our Hospitality Service Training page.