Concierge Training

Concierge Training Course

The Personal Touch

Are your customers receiving the personal touch? Our Concierge training gives your teams the skills to build personalised experiences for your customers, providing an exceptional level of service that is unique and memorable. Teams will learn the importance of capturing and remembering information and techniques to utilise this to deliver proactive and bespoke service as well as learning how to communicate appropriately and build rapport quickly in your environment.

Duration

3 hours

Max participants
per session

Max participants
face-to-face

Max participants
distance learning

Who is it for?

Our concierge Training course is for customer-facing staff in any business setting.

What is a concierge?

As a role specifically designed to attend to the needs of customers, concierges work within the hospitality industry, predominantly in hotels, but also in high-end office and apartment blocks too. They assist guests, residents, and customers in finding what they need both inside and outside the building, from handling mail and luggage, to booking transport, helping with directions, and even arranging trips.

Concierge training courses are important because it’s essential to not only equip future concierges with the skills they need to carry out the role confidently and remain a credit to their organisation, but also to prepare them for the breadth of their duties too. The level of service expected of them will be high, so it’s important to ensure that those heading into a career as a concierge possess the excellent communication skills, natural ability to build rapport, and the adaptability needed to soar within this role.

What to expect

We’ll firstly look at creating the customer experience within your business. What makes you unique and what experiences do you want your customers to have?
Getting to know your customer is vital and we’ll explore the importance of this as well as how to use this knowledge to ensure the best possible service.
We’ll look at how capturing key moments during interactions with your customers can make all the difference to their experience.
Making it personal is key to creating an amazing experience. We’ll look at how your team can do this excellently and teach them some key skills to help.
Our segment Remember Me, Make My Day.
We’ll give delegates tips and tricks on how to ensure VIP treatment for your guests.

Benefits

Increased quality of customer service

Efficient customer service that also looks and feels effortless to guests will improve satisfaction, which will reflect well in reviews and feedback - what better advert for your business?

Improved guest retention

By providing the kind of bespoke service that remains memorable to your guests, you’re more likely to see them again and again, as they go away feeling respected, looked after, and like nothing is too much trouble.

A well represented luxury brand

Often, the concierge is the first and last touch a customer has with your brand, so in order to make a good impression and ensure it’s one that lasts, concierge courses can give your team a rounded understanding of the importance of their role, and the reflection they can have on your brand.

Better employee morale

Staff that feel well-prepared enough to carry out their role with confidence are likely to be more engaged with you as an employer, and contribute to a positive working culture.

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Our concierge training will help to develop the following skills within your team:

Providing a personal, bespoke level of service
How to be unique and memorable to guests
Capturing and remembering key information about guests in order to remain proactive
Building rapport and communicating appropriately with various guest types

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Why In2action?

We design, curate and train your teams to deliver unique experiences for your guests that will delight and exceed expectations resulting in improved repeat business, improved feedback and reviews, and improved ancillary revenues.

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We have a highly experienced team who have delivered training and activity services to brands across the globe, working in the UK, France, Asia and China to name a few.

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Get in touch