By tapping into your staff team’s personal experiences, this motivating and dynamic workshop has the power to transform how your staff understand and feel about your customers, as well as the experiences and service they deliver. We connect your teams emotionally with their impact and give them a deep understanding of the customer's journey to you, before giving them tangible skills to allow them to excel in their role.
Duration
3 hours
Max participants
per session
24
Max participants
face-to-face
Max participants
distance learning
Enthusiasm, empathetic and attentive staff will understand the impact of their behaviour on the customers they serve, and truly grasp the reflection of this on the brand
A happy and confident workforce is one that looks forward to coming to work, making the environment you’ve created a great place to be.
Solving your customers' problems by addressing their pain points and providing solutions leaves them with a smile on their face, with positive reviews shining bright for new customers.
Happy customers return again and again, remaining loyal to your brand in the face of the competition.
Your team will be more motivated to do a standout job for each and every customer - because they’ll know how! The investment in their growth will also make them feel valued, and therefore more likely to want to do well for themselves, their customers, and for you as their employer.
By attending customer experience training, your team will not only develop the necessary communication and problem-solving skills required to handle a variety of scenarios with professionalism and ease, but they’ll also come away with an understanding of how their conduct can impact a customer. Here are some of the tools they’ll have in their belts when you leave our customer experience training:
In2action’s energy, enthusiasm and passion is contagious and everyone who has had the privilege of coming into contact with them has come away with a real spring in their step, excited to make the most of every opportunity we have to improve the customer and employee experience here with Go Ape.
We design, curate and train your teams to deliver unique experiences for your guests that will delight and exceed expectations resulting in improved repeat business, improved feedback and reviews, and improved ancillary revenues.
We have a highly experienced team who have delivered training and activity services to brands across the globe, working in the UK, France, Asia and China to name a few.
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