Hospitality Service Training

Hospitality Customer Service Training Courses

What’s on the menu?

Behaviour, attitude, and service are as important as the menu choices in your establishment. While many of our clients prioritise the food they serve and the ambience they create in their venue, they often underestimate the significant impact of exceptional customer service and style. Ensuring your team embodies the right attitude and delivers outstanding service can elevate the entire dining experience for your customers.

Our hospitality training course captures the ‘flavour’ of service you want to offer into an easily digestible ‘service menu’ for your team. We bring this to life through a practical and dynamic training workshop.

Who is it for?

Our customer service training course is designed for everyone in the industry, from boardroom executives to customer-facing team members. Whether you’re in a leadership role or customer-facing, this training course will help you develop the essential skills and beyond to thrive in your role.

During this course, we will delve into the important aspects of customer service in hospitality and explore the unique culture of the industry to ensure each participant gains valuable insight and practical knowledge.

What is customer service training?

Hospitality customer service training gives individuals working in hospitality the essential skills and knowledge to provide great service to their customers. It covers areas such as communication, product knowledge, problem-solving, conflict resolution, policies and procedures, and much more. Ultimately, the outcome of customer service training courses is to equip employees with the skill set to deliver exceptional customer service.

Hospitality customer service training courses are crucial for businesses in the hospitality industry. They ensure all employees have the skills and knowledge to provide top-notch service which is essential for customer satisfaction. Without proper staff training, customers may not have a recommendation-worthy experience to share with their friends or via reviews.

In a competitive market like hospitality, it’s essential that your service sets you apart and encourages customer loyalty. With expert hospitality service training, you can ensure your establishment is a top choice amongst potential customers.

What to expect

Explore your businesses service menu and how best to bring it to life.
Consider the relationship between customer service and customer experience.
Hone in on your ‘flavour’ of customer experience and look practical tips to heighten the experience of customers.
What is the service menu choice for today, and how we can choose the right attitude?
How we can adapt the service menu for our customers to create a personalised experience?
Be meerkats not moles: how to develop proactive team service.
How to tackle the pinch points and learn proactive techniques to create positive experiences.
How to leave a lasting impression, to ensure customers return.

Benefits

Improved team engagement with customers

Individuals can have more meaningful and positive interactions with customers which improves overall team engagement.

Increased quality of customer service

The quality of your customer service will increase, ensuring every guest receives top-notch, personalised experiences.

Boosted team confidence, enthusiasm, and professionalism

Team members will exhibit more confidence, enthusiasm, and professionalism in their daily tasks which can enhance their career progression.

Increased team and customer retention

When customers are happy with their experience, they’re more likely to return. Our course ensures your team creates a welcoming atmosphere for customers which reduces the amount of complaints.

Enhanced team engagement, morale, and positive culture

You will experience a boost in team engagement, morale, and overall workplace culture which encourages a collaborative and motivated work environment.

Strengthened brand reputation

Strengthen your brand’s reputation by consistently delivering high-quality service. A well-trained team reflects positively on the brand which can attract more customers.

Improved communication skills

Our course helps your team develop their communication skills, enabling more effective interactions with both guests and team members.

What skills will be developed?

By taking part in our hospitality training courses, your team will develop the skills they need to handle a range of issues and scenarios in the hospitality industry, no matter the sector. From problem solving to customer service excellence, our courses provide comprehensive training. Here’s a few skills your team are sure to develop:

· Positive and professional communication

· Unmatched customer service

· Operational knowledge from housekeeping standards to safety and hygiene

· Problem solving and critical thinking

· Adaptability and flexibility to guests needs and preferences

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Why In2action?

We design, curate, and train your customer service teams working in hospitality to deliver exceptional, unique experiences to your customers. Our training courses will result in repeat business, improved reviews, and improved ancillary revenues.

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With many years of experience in providing employees with relevant, professional training across the globe, we know a thing or two about the skills employees need to succeed in their careers and help your business thrive.

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