Our work

In today’s competitive landscape, it's not just about having a great product anymore. It's about how customers feel throughout their entire journey with your brand. Customers are more informed than ever and even the smallest details can significantly impact your business’s success.

In Autumn 2023, Canterbury Travel partnered with In2action to revolutionise their staff training, empowering employees to deliver the quintessential Lapland magic across the customer journey and create unforgettable Lapland adventures for families.

Why Choose 'Be on a 10'?

Setting the stage for unforgettable holiday memories, In2action's 'Activities 2 Inspire' workshop is revolutionising the path to family engagement in the global holiday and leisure sector. An innovative approach, the workshop offers a comprehensive solution for transforming the skills of activity and childcare staff at overseas resorts, hotels, and cruise liners.‍

Hospitality's heart lies not just in its culinary offerings or aesthetic ambience, but fundamentally in the quality of service and guest experience. Recognising this, In2action's training course, "What's on the Menu?", is tailored to empower hospitality teams to excel in these crucial areas.

New year, new members, new opportunities! Are you fit for 2024?

Our support for HAF programme providers is a calculated step towards meeting the increasing demand for quality child-focused services.

Supporting P&O Cruises with the enthusiasm and confidence to inspire both customers and themselves!

It's not just about having an aesthetically pleasing facility or a comfortable room anymore. It's about how customers feel throughout their entire journey with your brand!

In an era where the vitality of a company is reflected in its people, creating a strong, aligned, and resilient team is indispensable...

Learn how to unlock excellence in the Age of the Customer!

We're expanding our reach with In2assessments: providing credible End-Point Assessments (EPA) for the outdoor sector, revolutionizing the final stage of apprentices' journeys.

Consistency and differentiation are essential to outdoor adventure provider Kingswood. Across 11 activity centres in the UK, we worked with them to finesse their product and devise a system to ensure these essential qualities were delivered across all sites.

Focusing on maintaining their well-known excellent standards, Go Ape began work with us at In2action to gather insights from across the industry and create an innovative training and monitoring system to match their outstanding product.

Approaching its 40th year of operations, Camp Beaumont wanted to expand on what made them a brilliant adventure provider. Seeking ways to strengthen their school holiday experiences through stellar programme design and activity provision, herein would be the start of a highly successful partnership with In2action.

In honour of International Women's Day, we wanted to acknowledge some of the amazing work achieved by our Executive Director, Ellie Websdell, who was an original founding member of In2action back in 2004!

In2action designed a customer experience and service recovery training workshop for Active Northumberland, which we trained to all staff from the CEO and senior team down.

Wight Fibre observed In2action running a Customer Service training workshop for the Isle of Wight Chamber of Commerce and approached us to design and deliver a bespoke “Because we care” customer service workshop.

In2action has been instrumental in the activity provision and training journey of Center Parcs for over a decade, imparting knowledge and skills in activity concepts, design, delivery, and customer service.

In2action have worked with Parkdean Resorts since 2018, providing a range of consultancy, training delivery, and design services across their 67 UK locations.

In2action worked closely with Forest Holidays to re-design their customer service concept and training. 

In2action and Simpson Travel have been working together over the past years to ensure the highest quality of experiences for all Simpson Travel guests.

In2action have specialised in creating activity concepts and programmes within the Camping and Caravanning industry and were approached by Eurocamp and Al Fresco to provide activities on a showcase site over the course of a summer. 

The ‘Holiday Village’ concept that In2action designed for TUI had the highest guest return rateout of all First Choice products and was consistently high scoring for customer service scores.